Our Team of Employees Exemplify Passion and Tenacity Every Day

Welcome to the last blog focusing on our core values! We saved our two best qualities for last. These last two values are what drives us to do the best we can for ourselves, for our company, and every single customer. These values are to work with passion and tenacity. With passion and tenacity that is guided in the right direction we believe that anything we set our minds to can be achieved!

We work with passion every time we answer the phone, and we are passionate about helping our customers in whatever they may need. We are passionate in finding a solution and remaining tenacious and determined when that solution may not be the easiest thing to find. But rest assured, we will work with grace and vigor to help you. Our web and marketing team works endlessly to make sure that all of the information you need is readily available.

Not only is our passion and tenacity seen on the front end, but our certified Dell Technicians and our shipping team shows copious amounts of tenacity behind the scenes! Our techs are accurate and knowledgeable when building every server as well as testing every product that comes into and goes out of our warehouse. Our shipping team handles your products with the utmost care and respect, and works hard to ship your product out same-day.

As a collaborative team, we work to make sure that our drive, passion, and tenacity is evident from that initial contact point to the day your solution arrives safely to your door and beyond.

Make sure to give us a call to support, upgrade, or find your networking needs at (651) 633-0095 or (888) 784-2088! Also, don’t forget to take a look at our other blogs on our core values: Our wow experience, doing the right thing, and our diverse team.

We Will Always Do the Right Thing by Our Customers

As we head into October and the chilly winter months, we like to warm up with the thought that we are an honest company that chooses to do the right thing when it comes to our customers and their networking needs.

One of the most important roles that we hold as a company is to continually educate our customers and make sure that they have all the information they need in order to make an informed decision.  We understand that networking solutions can be tricky, confusing, a long term time investment, and expensive. This is why our solutions specialists are highly trained and capable of navigating you through the process.

We understand that networking solutions are an investment for every company, and we work tirelessly to make sure that we stay within your budget while also crafting the perfect solution within that range. Not only do you get to stretch your IT budget with our Dell refurbished parts, but you also get the expertise of our solutions specialists to help you configure your solution. This value is unparalleled in the networking industry.

We set ourselves apart because at Velocity Tech Solutions, it is never just about the sale. We are here to help our customers get exactly what they need because we understand the frustrations that networking problems can bring.

After the sale we are always just a phone call away to help you. We offer a one year warranty on every part that ships to customers within the United States. If our part fails  within the first year, be rest assured that Velocity Tech Solutions will replace it at no cost to you.

If you are looking for your next networking solution, or just need help troubleshooting a failed server part, please call our solutions specialists at (651) 633-0095 or (888) 784-2088. We are always thrilled to help our customers, loyal or new.

What is the “WOW” Experience to Velocity Tech Solutions

The first core value that Velocity Tech Solutions strives to follow on a day to day basis is to provide a legitimate “Wow” experience for each and every customer. For us, it means that we do not think twice about going above and beyond to help our customers get what they need and cut through the noise that they are used to hearing when they work with other companies.

We choose to listen, inform, learn, research, and work with the customer to reach their best solution. Now, do some of these complex solutions take weeks of conversation and researching to bring to fruition? Of course they do! But, the difference is that we love to do it and we love to know that our customers are wowed by our drive, expertise, and excitement to help them achieve their goals from start to finish.

You also don’t have to have a large and complex project to complete in order to be impressed with our team and experience the “wow”! With every order, big or small, you can see the amount of care we put into every move.

Our solutions specialists are capable of helping you troubleshoot as well as make sure you have the right parts going into the right machines to solve your problems, our web team makes it quick and easy to order online for those that prefer online purchasing, our techs test every product on the way in and before it ships to the customer, and lastly, our shipping team packs every order safely and securely so it gets to you in the same condition it left us.

You think you’ve heard the last of us after that sale is complete? Absolutely not! We will follow up with you to make sure that you are up and running and that we have met your expectations. We focus on building real relationships with our customers and we can’t wait to work with you, for the first time, or for many of you, again! Please call our solutions specialists at (651) 633-0095 or (888) 784-2088 and let us “WOW” you.

The Ultimate Breakdown of Our Core Values

The heart of Velocity Tech Solutions and every individual that holds a place in the  business really stems from the core values that we have worked for over the last decade. We make it a point to make our core values the center of every individual, team, and overall business decision. We have five core values and we believe that they are equally important in the success of our company and helping our customers reach their ginormous successes as well.

Our guiding values that we accredit our success to are: providing the “WOW” experience, doing the right thing, exemplifying diversity, being motivated by passion, and working with tenacity. Now, making every decision with these five values in mind make for some very big shoes to fill on a daily basis by all of our incredible employees. But, we are happy to say that we are proud of our thoughtful and “WOW” inducing actions and decisions that help our customers do everything that they need.

On the surface, these values are pretty self explanatory, but to every individual working here for our customers it means something different. Unlike a lot of other companies, we work to make sure that all of our voices are heard, even when it comes to defining our own core values. This way, our customers know that we mean business when we talk about our passion, our tenacity, and our willingness to provide a “WOW” worthy customer experience as well as doing the right, moral thing in any situation.

These are the most important assets of our company, so we will be taking a deep dive into every single one of our core values for the next couple of weeks on our blog. You will get to read personal accounts from our employees about what these values mean to them and how they feel about being a part of a company that actively chooses to employ them in every work day. Make sure to keep up with our blogs on our core values and let us know what you think about them and if you have experienced any “WOW”’s from us. As always, you are always welcome to call in to our solutions specialists and experience the way our passionate and tenacious team work for you by calling (888) 784-2088 or (651) 633-0095.

Did you notice – we changed our homepage!

If you didn’t notice, we don’t blame you! It’s a small change but it means the world to us. Our homepage now features our blog and the value of working with us front and center before we get into any of our featured products. Now, why should you, as our customer, care? Well, it’s very simple: because we made this change for you! We want you to be able to learn about us, the industry, and some How To’s and be able to access them quickly and directly.

Also, we want our customers to always remember the value that they bring to our company, we wouldn’t be here if it weren’t for you! We love to remind our customers how much we care and that we will go the extra mile for them in terms of finding the right solution and getting it to you quickly and safely. Our main initiative right now, and for as long as you allow us to, is to be one of the most customer centric companies that you work with.

We will take on every challenge that you throw our way and we will do it with your needs, wants, and budget in mind to make sure that your customer experience is second to none! We are attentive, knowledgeable, inventive, and quick! If you have not taken a look at our new homepage – please take a second and look at some of our previous blogs and the value in working with Velocity Tech Solutions. Feel free to like, comment, or share any of our posts; in addition if you have questions or need a quote from our solutions specialists please call us at (651) 633-0095 or (888) 784-2088.

The Realization of an Entirely Digital Office Space: The Upsides and the Downsides

Now a days, an entirely digital office space is much more than just converting to a paperless office and taking care of all daily tasks and saving important files on computers and servers. It is now a complete office space that exists in a non-physical form! There is no office, no desks, no chairs, and no conference rooms. But, it is also more than a “work from home” setting too: employees are expected to be entirely active all day from wherever they choose to work, which very well may be at home. They are still expected to go to meetings via tele-presence or video presence and converse effectively via messaging, email, and phone.

It sounds pretty awesome to be able to work from anywhere in the world and still be part of a company that is thriving and working towards their goals just like any other business. But, there are also a ton of other reasons that businesses may opt to be entirely digital: first off, it nixes the need to have a physical space for the office, which in turn saves money on rent, utilities, desks, etc. In addition, it allows flexibility for employees to work when they want and where they want; this is beneficial for the company because they get multiple time zones covered and immediacy when it comes to calling a meeting or conversation because it can be on the phone or via video chat!

Now, there are concerns of what happens if a physical meeting or conference is needed? Well, lucky for us, in this day and age it is incredibly simple to rent out a conference room or meeting space to use for a day or two.

However, there are some concerns and downsides that come with implementing this digital office space. One of the most important aspects of a business to client relationship is trust; clients are typically more trusting towards companies that have a physical space that they do business in. A physical office space boosts legitimacy and trust. Another downside is where company culture comes into play. Colleagues may speak to one another and work well together, however, a unique company culture will not form due to the employees being spread out and only conversing with one another when absolutely necessary.

It is clear that a digital office space is not for every company, but we cannot doubt that there are tons of upsides to the practice as well. Here at Velocity Tech Solutions, we love our company culture and our in house warehouse would make it difficult to go completely off site so it is not the best option for us! But, we do realize that for some businesses it is an awesome and practical way to work!

Introducing: Velocity Tech Solutions’ Velociraptor Award

As a company, we are thrilled to announce that we have implemented an internal award that promotes our Velocity Heroes and their amazing actions that highlight our abilities to put our customers first.

The Velociraptor award is earned, on a monthly basis, by an employee through nominations put forth by their colleagues. These nominations are based on our companies core values and the premise of the award is to catch our co-workers doing things that exemplify our values. Our values include: giving our customers the “wow” experience, doing the right thing, showing passion for our work, being tenacious in our endeavors, and upholding our diverse culture.

This award is an incredible opportunity for our employees to give each other credit where credit is due and make sure they know that when they go the extra mile they will be recognized for their hard work. Not only do they get the honor of receiving the award, but they also get their name on our plaque and receive a free meal!

Having this award is beneficial for our company’s culture as well as our customers. Our customers know that we strive to “WOW” them and we have fun helping them achieve ginormous success. There is nothing better than working with those that love their jobs and love helping their customers.

Now, for the part everyone who is reading has been waiting for, our first ever winner of the Velocity Tech Solutions’ Velociraptor award is, drum roll please, Mona! Our very own shipping manager. She won the award because of her passion and tenacity when working diligently in June to fulfill an order. We were unsure whether or not we had a part in stock for an overnight shipment, so she took on the task and combed through our entire 25,000 square foot warehouse. Lo and behold, she was able to find the product and test it to make sure it would work and we were able to ship it out that day.

We hope our customers are as excited as we are about our new award, keep up with our winners on our monthly newsletter, sign up to receive it using this form.