The short answer: MONEY.
We all want to look like heroes and save our companies thousands of dollars each year but, more often than not, we become the goat, the butt of all jokes, the one who fell for the scam. You find out that in the long run the service is so bad that you end up spending more money per incident because you got what you paid for. However, most buyers who utilize 3rd party maintenance services save up to 50 percent or more over three years, in most cases. In reality though, it isn’t just about the money you could save, excellent service is also an important trait, 3rd party technicians come just as qualified as OEM technicians. 3rd party maintenance requires careful vetting but in the end, it can be more than worth it.
This is where doing your homework and being educated to make a better choice is critical.
Let’s begin at the moment you decide to buy your nice, shiny, and new equipment from your original equipment manufacturer (OEM). The new server and switch smell is hard to beat. Keep in mind, once you take it out of the box you have already lost a third of your equipment’s value. It’s like taking that first right turn after you’ve picked up your brand-new car, it loses $8,000.00 in value. Though, it sure does smell good. We understand, with new equipment (or cars), you get that sense of security when something goes wrong and you know your OEM will be there to support you.
Now, fast forward three years: here’s the scenario: your equipment is working fine, you’ve made minimal service calls, and then you get the renewal notice for maintenance on your equipment, you gasp and your eyes grow wide!
The renewal offer is twice as much as it was originally and it now states that your equipment is now at the “end of life” stage. But it works great, now you are confused and dazed.
At this point, the OEM is trying to dictate your business decisions and your budget by scaring the bejeezus out of you and forcing you to believe that you absolutely must find the money to upgrade. This is the part where the OEM’s instill doubt about the equipment that they themselves sold to you. For years the immediate response from most buyers was, “Well, they know best, we should do this or we’ll have problems.” Objectively speaking, this actually means that they have no faith in their equipment after three years.
Truth be told, we are in a software defined world. Software costs, often times, outweigh hardware costs. So, let’s think about the six figures it takes to upgrade your hardware, in addition, for larger companies, it could take an additional seven figures to upgrade your software. Throughout this process there is no doubt that the OEM’s are fat and happy.
But, think about if you were able to extend the life of your hardware without needing to change any software and then spent just a few hundred dollars per year on your support, you would actually get to do the job you were hired to do. 3rd party maintenance services allow you to do just that.
OEM support contractors, often times, are the same folks that the 3rd party maintenance providers use. In a nutshell, this means that you have access to the same talented technicians that the OEM’s use, but at half the cost.
The next time you find that your OEM contract is up, save yourself the worry and call up Velocity Tech Solutions, they offer 3rd party maintenance, and have a chat with them, get some quotes, and match them up against your OEM’s quote. Velocity’s 3rd party maintenance, Velocity Support +, is a stress saving, hassle free, and budget friendly solution to prolonging the life of your hardware. The next time your hardware is having a problem: call (888) 784-2088 or (651) 633-0095, let Velocity Support + handle the hardware, and leave yourself free to kick your feet up.